Getting reliable results from a telecommunications system requires in-depth planning, installation and management. Our team of IT experts understands every aspect of telecommunications — from planning to project management, installation, testing, training and implementation.

The quality, performance and security of your network can be vastly improved with our technology audits. Working together with your in-house teams, we analyze your IT infrastructure in order to identify vulnerabilities. Then we set priorities that match your personnel and budget requirements.

Installing and testing your new platforms can cause nightmares for even the most seasoned IT professional. ALTVoIP Inc thoroughly tests and re-tests all devices and software prior to your switch-over date. You can rest assured that from the moment you connect your new system, all data and communications will function as you need it to.

The Resident Engineer service provides customers with on-site staff who can support
on-site service needs in line with their time scales and requirements. The residency
period, mission, and location are defined by the customer at the time of purchasing
the service. This service addresses solutions including products manufactured or
distributed by Alcatel-Lucent.
Benefits
ALTVoIP Alcatel-Lucent’s Resident Engineer service guarantees customers access to Alcatel-Lucent’s certified and experienced field experts for on-site expertise in maintaining Alcatel-Lucent equipment. Customers have the flexibility of
defining the Resident Engineer’s work hours. This service can be used to support end-users directly.

Deliverables

• Progress reports
• Customized documents as agreed upon by both customer and Alcatel-Lucent
• MACs (moves, adds, changes)
• Testing of new features and/or compatibility
• Preventive maintenance of hardware and software
• Troubleshooting
• Problem escalation and tracking within Alcatel-Lucent Support Organization
• Mentoring for technical knowledge transfer

The highly trained and experienced VoIP experts at ALTVoIP Inc can help you acquire the technology you require to reach your business objectives within a budget that works for you.